Help & Support - Field Notes Ai: Introducing Sparky

We're here to help!

Just Getting Started?

If you are new to FieldNotes and Sparky, click hereWe have a special page just to help you get started!


Organizing your data

This section is to help you organize your contact database so that you can grow your business by using a simple and effective database.

Sparky will take the information that you share and he updates the contact database for you.  Take a look at the fields within the Contact page and see all the fields that Sparky will update for you:  client name, contact information, family profile and buying profile are just a few pieces of information.

Besides using Sparky to manage your contact list, categorize your client list based on Sphere of Influence, Sales readiness or Referral Source. 

By categorizing your list, you can manage your contacts more effectively into key relevant groups.  For example, you would manage a repeat client differently than a warm lead….

Sparky will capture all your messages that you send.  It will store it under your Contact Details.  Notes of meetings or any updates will be stored in the Notes tab and any action items or events will be stored under the Tasks tab.


Managing your follow-ups

This section is to help ensure that you are following up with your contacts.  By leveraging Sparky, you will never miss a single follow-up with a client.

You should always use Sparky to capture any relevant piece of information about your client.  This includes follow-up activities or meetings because you can always refer back on the details of interactions with your client.  It’s no longer sitting somewhere on a sticky note or lost in your calendar.

Yes, Sparky can create recurring events like weekly or monthly meetings up to 12 times.  Ex. “Sparky, remind me weekly on Mondays at 9am to have coffee with CONTACT

Yes, it can.  Simply let Sparky know through text or email that your calendar event has moved for your contact.  It will update it immediately. Ex. “Sparky, for CONTACT, move my meeting from Tuesday @ 9am to 2pm”

You have several options to mark off your completed tasks:

*In the daily email, click on DONE in the email body

*You can check-off done in the Dashboard or Task List

*Tell Sparky to mark it off complete: “Sparky, for CONTACT, mark complete for TASK

Once a task has been marked completed, it will be removed off the list.  No more forgetting the To Do’s.


Transaction Management

Sparky will identify all the key transaction dates for you so that you don’t forget key deadlines.  Help ensure that your transaction goes smoothly!

When you send Sparky a mutually accepted agreement, Sparky can identify the key transaction dates for each transaction.  These include the following:

* Escrow Money Due

* Finance Contingency

* Septic/Well Water Contingency

* Inspection Contingency

* Identification of Utilities

* Close of Escrow

To learn more, visit our Transaction Management page

Simply email Sparky the purchase agreement with the mutual acceptance date identified.  That’s it!  Sparky will take it from there and process the transaction.  He will enter all those key due dates on your calendar and even email you daily reminders!

Very accurate.  Each transaction also goes through a review by our QA team to ensure that it is accurate.  However, it is important that you also confirm the information provided.  This is an informational service, not meant to provide legal contractual information. 

It usually takes until end of the business day to complete the processing of a purchase agreement.  It has to go through a QA review before Sparky publishes the transaction dates.  


Working in a team

Work together in a team environment to collaborate on client activities and contact information.

Yes, FieldNotes can support the team environments.  Whether you have a team with an assistant or a team of agents, FieldNotes can support you.  You can set it up to share the team client list and assign team members to certain clients.

To set it up, talk to your Customer Success Manager or email support.

You can assign each user as an Admin or User. 

Admin:  You can view all the tasks and contacts of all others. 

User: You can view only the contacts that you own.  You also view the tasks that you have been assigned to.  

Yes, you can do that.  Simply go to the contact (under Manage Contacts), click on the Reassign button () to assign to another team member.  Alternatively, you can tell Sparky to assign a contact (ex. “Sparky, assign CONTACT to TEAM MEMBER.”)

Yes.  As the team lead, you are assigned to an Admin role.  You have the ability to toggle between your view and the Team View.

Got more questions?

Feel free to post a question on here if it is publicly appropriate to do so. Questions with sensitive information or misspellings will be removed, with conversation continued in private. Before creating a new discussion, please:

1. Check on forum if discussion hasn't been created before. Click the "Search" button on the right.

2. Read our Frequently Asked Questions page to see if your question has already been answered.

3. If you didn't find what you need and would like to post a new question click the "Ask question" button on the right.

There are no questions matching your query or you do not have permission to read them.

Question and answer is powered by AnsPress.io